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FAQ

Familiarize yourself with tutorials and frequently asked questions

Tutorials

We've created simple tutorial flows to help our customers navigate the Zype p...

Download Mezzanine Files (Original Uploaded Videos)
How to Publish Your First Video to the Web
How to Navigate the Zype Platform
How to Add Content to the Zype Platform
How to Create and Manage Playlists
iPhone-Chrome: Allow Cross-Website Tracking

Glossary

Here you can find definitions for video industry terms - Zype-specific and be...

Glossary of Zype Terms

Application Questions and Troubleshooting

Here you'll find common questions and troubleshooting guides for each applica...

What Requires an App Resubmission?
Clearing the Cache on Amazon Fire

Analytics Questions

Common questions about the Zype Analytics

Zype Analytics

Video Streaming Questions

Zype HLS Specification
Web Browser and Operating System Support Matrix
Web Browser Troubleshooting Guide
Video Streaming Device Support Matrix
Video Streaming Device Troubleshooting Guide
My consumer can't play a video. What can I do?
See all 8 articles

Security Questions
Zype Video Access Protection
GDPR & Zype