Troubleshooting Subscriber Issues Troubleshooting Subscriber Issues

Troubleshooting Subscriber Issues

Troubleshooting Subscriber Issues 

Based on a subscriber's issues or questions there are a few things to check in your account to help troubleshoot. 

We always suggest collecting the below information from the subscriber:

  • Device
  • Operating System
  • Example where you're able to replicate the issue

Checking the subscriber's profile

 If the subscriber is says he/she can't login first confirm the email they're using to login. Then head over to "Make Money" and to "Subscribers". 

Use the search bar to search the subscriber's email address. We suggest searching the full email address then removing the email domain and search again. 

 

Checking for a consumer profile


Linked Devices 

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