How can we help?

Utilizing Your Cloud Encoder Follow

Zype will provision you a cloud encoder to connect your livestreaming hardware or software to. The encoder will enable you to stream through the Zype platform. 

Before you create your event, you will want to ensure that your Zype cloud encoder has been turned on. You will typically want to turn it on 5-10 minutes before your event starts, to provide sufficient time for it to be running. At the end of your event, you'll want to turn off your encoder, so as not to incur unnecessary charges. You can view your Zype agreement for your encoder details.

Step 1 - Turn ON your encoder

Before beginning a livestream, you must make sure your encoder status is set to ONYour hardware or software will not be able to successfully connect unless your encoder is on. In the Zype admin, click settings, Manage Encoders.

You can access your cloud encoder directly at encode.zype.com. You must be logged in to Zype as an Admin user in order to access your encoder. 

Screen_Shot_2017-11-21_at_10_58_14_AM.png

 

Step 2 - Locate the proper encoder you'd like to use

If you have multiple encoders, locate the one you will be streaming to and set it to the ON state.

Screen_Shot_2017-08-16_at_4_31_04_PM.png

 

Step 3 - Confirm your encoder has successfully been turned ON

When it is successfully turned on, you will see a message at the top as displayed below:

Screen_Shot_2017-11-21_at_11_03_20_AM.png

 

Step 4 - Once your event has ended, turn OFF your encoder 

Once your event is over, be sure to set your encoder back to the OFF status. You may be charged per hour your encoder is set to on, based on your Zype agreement details.

If you find that you are likely to exceed your encoder hours allotment, you might be eligible for a dedicated, 24/7 encoder. Please reach out to your Customer Success Manager if this is the case.

 

Screen_Shot_2017-08-16_at_4_31_04_PM.png

Comments

Article is closed for comments.