Depending on the types of videos you import and upload, the Zype platform may automatically generate thumbnails, however there will be cases where thumbnails will not show up. You may notice empty boxes where your thumbnail image normally is.
In this case, you can add the thumbnail images to the video within the Zype platform.
How to add images to video thumbnails:
The video thumbnail should have a 16:9 aspect ratio (recommended size: 250 x 141 pixels).
- To add a video thumbnail to a video, find the video under Videos using the Search.
- Select the video then navigate to the Thumbnails tab. Use the Upload button under the Custom Thumbnail section to upload your image.
- Click the Save Thumbnails button at the bottom of the page to save your uploaded image.
- To see your new video thumbnail, you can leave and reenter your app, then find your video.